Return Policy

At zuivercraft.com.my, item sold can only be return for the exchange of the same product code and color code with actual value base on terms and conditions listed below and can only be done NOT more than 30 days of receipt of the item.

Item eligible for return/exchange:

  • Damage occur during transit and package being opened before receiving it.
  • Totally wrong product and color received (must base on color code).
    Note : Colors displayed on website might varied from the original item due to viewing from different monitors and screens.
  • The return items must be unused and must keep the original receipt of the payment.

Return Instructions

  • Keep the original receipt and take photos of the damaged packaging before sending back to us.
  • We will access the conditions of the item and resend the same item with the same color code to you within 30 days from the date we receive the damaged item with the conditions where there is no false claim.
  • If the original packaging is damaged, please contact us and we will file a claim with the courier company.

If you have any questions, you may email us at winnieclj@gmail.com